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My MP3 player is not displayed on the desktop

12 September 2012


  • An icon appears on the desktop after connecting the device to a Mac. Your device may appear as NO NAME.


  • Make sure that your Mac OS has been updated with the most recent update. To check for available updates, go toApple > About this Mac > Search for updates.


  • Ensure that you are logged in as “Administrator” so that you have the right to connect new hardware to the computer. In the menu bar, select Apple > System Preferences > Accounts.


  • Ensure that in Finder the hard disks, CDs, DVDs, and iPods appear on the desktop. Open Finder and select Finder > Preferences.

If your device is still not displayed, please contact our customer service for further assistance.